CustomFit AutoGear Inc. Limited Lifetime Protection Warranty
At CustomFit AutoGear Inc., we build our products to last and back them with our Lifetime Protection Warranty. This warranty applies to the original purchaser for as long as the mats remain in the original vehicle. If a problem arises due to a manufacturing defect or material flaw, we’ll make it right — no hassle, no long wait, just real support.
What’s Covered
If your CustomFit floor mats have a verifiable defect in materials or craftsmanship that affects performance, we’ll replace them or provide a discounted replacement. Whether it’s a production issue or workmanship concern — we stand behind our quality.
What’s Not Covered
- Normal wear and tear from everyday use
- Damage from chemical spills (gasoline, bleach, harsh cleaners)
- Vehicle accidents, flooding, fire, or other external damage
- Improper installation, misuse, or modifications
- Normal cosmetic changes over time, such as light scuffs, scratches, or fading, that do not impact the fit or protection of your mats.
- Change of mind, preference, or incorrect vehicle selection
- Purchases from unauthorized sellers or second-hand/used items
We design our mats for real life, but extreme abuse or misuse isn’t covered.
How We Handle Claims
If you believe your mats qualify, please email us with:
- Your original order number or proof of purchase
- Clear photos or a short video showing the issue
- Vehicle details (make, model, year, and seat layout)
After review, if your mats qualify under warranty, we will send a free replacement.
We aim to be fair, transparent, and fast — while protecting against misuse of our warranty. Our team is here to help genuine customers, and we’ll always stand behind the quality of our mats. Have a question or need help? Reach us anytime at contact@cfautogear.ca.