30-Day Free Returns
If Not a Perfect Fit
Ships from Toronto
in 1–2 Business Days
Guaranteed Fitment
for your model
Product Description
FAQ
1. What types of auto accessories do you offer?
We specialize in custom 5D TPE floor mats and cargo liners that are 3D scanned and designed in Canada for a precise fit. All products are backed by KQD™, a Canadian trademark known for high standards in coverage, durability, and vehicle-specific fitment..
2. How do I know if a product will fit my car?
Each product page includes detailed compatibility information. Simply check your vehicle’s make, model, and year to ensure a perfect fit. If you’re unsure, feel free to contact us for assistance.
3. What materials are your products made from?
Our 5D TPE floor mats are made from durable, eco-friendly thermoplastic elastomers (TPE), which are recyclable, odor-free, and designed to withstand extreme weather conditions.
4. How can I place an order?
Placing an order is simple:
Browse our products and select the ones that suit your needs.
Add them to your cart and proceed to checkout.
Enter your shipping and payment details, and complete your purchase.
5. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit and debit cards (Visa, Mastercard, etc.)
- PayPal
- Other secure online payment options (specific to your country).
6. Do you offer shipping across Canada?
Yes, we ship to all provinces and territories within Canada. Shipping fees and delivery times vary based on your location and will be calculated at checkout.
7. What is your return policy?
We offer a hassle-free return policy for unused and undamaged products. If you’re not satisfied with your purchase, you can return it within [X days] of delivery. Please review our [Return Policy](link to policy) for full details.
8. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. Use this to monitor your delivery status.
9. Do you offer warranties on your products?
Yes, our products come with a limited warranty to ensure your satisfaction. Warranty terms vary by product; check the product description for more details or contact us for assistance.
10. Can I partner with your company?
We’re always open to exploring partnerships! If you’re interested in collaboration opportunities, please email us at [Your Email Address].
11. How can I contact customer support?
You can reach us via:
- Email: contact@cfautogear.ca
- Phone: +1 (778)-994-7990
- Contact Form: Available on our Contact Us page.
12. Do you offer discounts or promotions?
Yes, we occasionally run special promotions and discounts. Sign up for our newsletter to stay updated on the latest deals!
Refunds & Returns
At CustomFit AutoGear, we’re all about perfect fits and happy rides! If your 5D floor mats don’t live up to your expectations, don’t worry—we’ve got your back. Check out our stress-free return & refund policy below.
30-Day Fit Guarantee
We guarantee a snug, custom fit for your vehicle. If your mats don’t fit like a glove, reach out within 30 days of delivery, and we’ll make it right!
Returns: Easy as a Sunday Drive
Timeframe: You have 30 days from the delivery date to request a return.
Condition: Mats must be unused, undamaged, and in original packaging (we know you’re excited, but please test-fit before removing protective layers).
Return Shipping: The buyer covers return shipping costs, except in cases of defects or incorrect items sent.
Refunds: No Pit Stops, Just Fast Processing
Once we receive your returned mats and give them a quick quality check, we’ll process your refund within 5-7 business days.
Refunds will be issued to your original payment method (sorry, no trades for snacks or gas money).
Non-Returnable Items
We love keeping things smooth, but some items can’t be returned, including:
Custom-made floor mats (because they’re made just for you!)
Mats that are heavily used or damaged
Clearance or final sale items
Got a Defect? We’ll Fix It!
If your mats arrive with damage or a manufacturing defect, send us an email with clear photos. We’ll replace them for free or issue a refund if needed.
Changed Your Mind?
No worries! If your mats are still brand new, you can return them, but keep in mind you’ll need to cover the return shipping.
How to Start a Return
1️⃣ Email us at contact@cfautogear.ca with your order number and reason for return.
2️⃣ We’ll respond with return instructions and the return address.
3️⃣ Ship the mats back to us securely.
4️⃣ Get refunded (minus any applicable shipping costs).
We’re here to keep your car clean, stylish, and well-protected—so if you have any questions, just hit us up! Happy driving! 🚘💙
Limited Lifetime Protection Warranty
At CustomFit AutoGear Inc., we take pride in delivering high-quality, precision-fit auto accessories. That’s why we offer our Lifetime Protection Warranty to the original purchaser for the original vehicle the mats were installed in. We believe in products that last, and we stand behind them every step of the way.
What’s Covered
If your CustomFit floor mats have a defect in materials or craftsmanship that affects their performance, we’ll make it right. Whether it’s an issue in production or workmanship, we’ll provide a replacement or store credit—whatever works best for you.
What’s Not Covered
While our mats are built for durability, some situations are beyond our control. This warranty does not cover:
- Normal wear and tear from daily use
- Chemical spills such as gasoline, bleach, or harsh cleaners
- Damage caused by accidents, vehicle modifications, or misuse
- Incorrect installation or improper use
- Exposure to extreme or abnormal conditions beyond standard use
How We Handle Warranty Claims
We keep things simple and hassle-free. If you experience an issue, just contact us with proof of purchase and photos of the concern. Based on the situation, we will:
- Send a free replacement for qualifying defects
- Offer a discounted replacement for partial damage
- Provide store credit if a replacement is unavailable
Our goal is to ensure you’re completely satisfied with your purchase. No unnecessary delays, no complicated processes, just real support from a company that cares.
Need help? Reach out anytime. We’re here to assist you.
Premium 5D TPE Floor Mats
Built for Canadian winters. Designed for daily life. Engineered for the cleanest, safest fit your vehicle has ever seen.
Odorless & Non-Toxic
Made from medical-grade TPE. 100% recyclable, non-toxic, and safe for kids and pets.
Effortless Cleaning
Engineered with a hydrophobic surface that repels dirt and moisture. Just rinse and wipe.
Precision 3D Fit
Laser-scanned and test-fitted on real vehicles — no gaps, no curling, just clean coverage.
Extreme Durability
Withstands snow, salt, slush, and scorching heat. Won’t crack, fade, or deform over time.
Materials That Redefine Protection
Crafted from odorless premium Thermoplastic Elastomer (TPE) material, combining rubber durability with lightweight comfort. Enhanced with precision 3D scanning technology, our mats are tailored to fit the exact shape of each vehicle. The vertical sidewalls and floor-anchored design ensure full-coverage protection that stays in place through every season and spill.
