30-Day Fit Guarantee
Free replacement or refund
Ships from Toronto
in 1–2 Business Days
Guaranteed Fitment
for your model
Product Description
FAQ
Welcome to our FAQ page! Here, we’ve compiled answers to common questions about our products, ordering process, and services. If you don’t find what you’re looking for, feel free to contact us directly at contact@cfautogear.ca.
1. What types of auto accessories do you offer?
We specialize in custom 5D TPE floor mats and cargo liners that are 3D scanned and designed in Canada for a precise fit. All products are backed by KQD™, a Canadian trademark known for high standards in coverage, durability, and vehicle-specific fitment.
2. How do I know if a product will fit my car?
Each product page includes detailed compatibility information. Simply check your vehicle’s make, model, year, and seat layout. If you’re unsure, contact us before ordering so we can help confirm fitment.
3. What materials are your products made from?
Our 5D TPE floor mats are made from durable, eco-friendly thermoplastic elastomers (TPE), which are recyclable, odor-free, and designed to withstand extreme weather conditions.
4. How can I place an order?
Placing an order is simple:
- Browse our products and select the ones that suit your needs.
- Add them to your cart and proceed to checkout.
- Enter your shipping and payment details, then complete your purchase.
5. What payment methods do you accept?
- Credit and debit cards (Visa, Mastercard, etc.)
- PayPal
- Other secure online payment options (specific to your country)
6. Do you offer shipping?
Yes! We ship across Canada (3–7 business days after dispatch) and to the United States (4–8 business days). Remote areas may take longer. Note: Delivery times are estimates only. We do not accept cancellations or refunds if a package is delayed by the carrier unless it exceeds our stated delivery window.
7. What is your return policy?
We want you to shop with confidence. Our return terms are:
- Fitment issues or defects: Free replacement/refund within 30 days (photo/video proof required).
- Wrong model, year, trim, or seat layout selected: Returns accepted, but a 25% restocking fee applies.
- Change of mind or preference: Returns accepted within 30 days with a 25% restocking fee.
- Clearance/final sale items: No returns. What you see in the installation photos is what you get.
Please review our Return Policy for full details.
8. Can I track my order?
Yes. Once your order has shipped, you’ll receive a tracking number by email to follow your delivery.
9. Do you offer warranties on your products?
Yes, our mats include a limited warranty against defects in materials or workmanship. See product pages or contact us for details.
10. Can I partner with your company?
We’re open to retail and collaboration opportunities. Please email contact@cfautogear.ca.
11. How can I contact customer support?
- Email: contact@cfautogear.ca
- Phone: +1 (778)-994-7990
- Contact Form: Available on our Contact Us page
12. Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive updates on promotions, product launches, and exclusive deals.
Refunds & Returns
At CustomFit AutoGear, we’re committed to ensuring your mats fit perfectly. Below you’ll find our simple return and refund terms so you can shop with confidence.
1. 30-Day Fit Guarantee
If your mats do not install correctly on the correct model year, trim, and seat layout you selected, contact us within 30 days of delivery. We’ll replace or refund your order at no cost once fitment is confirmed with clear photos or video.
2. Returns
- Timeframe: Returns must be requested within 30 days of delivery. After 30 days, we cannot offer a refund or exchange.
- Condition: Items must be unused, undamaged, and in original packaging. Light test fitting is fine, but heavy use or missing parts may reduce your refund.
- Fees: Free if due to a confirmed fitment issue, defect, damage, or wrong item. For all other reasons (wrong selection, change of mind, preference), a 25% restocking fee will be deducted. This fee already covers return shipping and handling.
3. Refunds
- Refunds are issued within 5–7 business days after we receive and inspect your return.
- Refunds are processed to your original payment method. Banks may take an additional 5–10 days to post the amount.
4. Shipping & Delivery
- Standard shipping: Orders typically arrive within 3–7 business days after dispatch.
- Delays: Carrier times are estimates only. Refunds are not issued for packages delivered later than the carrier’s estimate — only if delivery exceeds our stated window.
- If your order is marked lost or undelivered by the carrier, we’ll help file a claim and send a replacement once confirmed.
5. Exceptions
- Wrong vehicle selection, change of mind, or preference: Subject to the standard restocking fee (see Section 2).
- Heavily used or damaged items: May receive reduced or no refund.
- Custom or special-order items: Not returnable unless defective.
- Clearance/final sale: No refunds. What you see in the installation photos is what you get.
6. Defects or Damage
If your mats arrive defective, damaged, or the wrong item was sent, email us at contact@cfautogear.ca with your order number and photos or video. We’ll confirm and replace them for free or issue a full refund.
7. How to Start a Return
- Email contact@cfautogear.ca with your order number and reason for return.
- Attach photos or video so we can confirm fitment, defect, or condition.
- We’ll reply with instructions and the return address.
- Ship the mats back securely. Once received and inspected, we’ll process your refund (minus any applicable fees).
Limited Product Warranty
At CustomFit AutoGear Inc., we take pride in delivering high quality, precision fit auto accessories. We stand behind the products we make and the experience we provide.
Our warranty applies to the original purchaser and the original vehicle the mats were installed in. We design our products to perform in real world conditions, and we stand behind their quality every step of the way.
What’s Covered
If your CustomFit floor mats have a defect in materials or workmanship that affects their performance under normal use, we will review the issue and make it right. This includes manufacturing defects related to production or craftsmanship.
What We Will Do
If a claim is approved, we will, at our sole discretion:
• Replace the product
• Provide store credit
• Offer a discounted replacement
Coverage Period
This warranty remains valid for a reasonable period based on the expected service life of the product, as determined solely by CustomFit AutoGear Inc.
What’s Not Covered
While our mats are built for durability, some situations are not covered under this warranty:
• Normal wear and tear from daily use
• Fading, deformation, or material changes due to heat, pressure, or environmental exposure
• Chemical spills such as gasoline, bleach, or harsh cleaners
• Damage caused by accidents, misuse, neglect, or improper installation
• Vehicle modifications or incorrect usage
• Exposure to extreme or abnormal conditions beyond standard use
• Cosmetic issues that do not affect performance or fit
• Incorrect vehicle selection or change of mind
• Products purchased from unauthorized sellers or second hand sources
How We Handle Warranty Claims
We aim to keep the process simple and straightforward. To submit a claim, please provide:
• Proof of purchase
• Clear photos or a short video showing the issue
• Vehicle details including make, model, and year
All claims are subject to review and approval. If your claim qualifies, we will provide a solution based on the situation.
Limitation of Liability
CustomFit AutoGear Inc.’s liability is limited to the original purchase price of the product. We are not responsible for any indirect, incidental, or consequential damages, including vehicle damage, loss of use, or inconvenience.
Additional Terms
• This warranty applies only to the original purchaser
• We reserve the right to determine whether a claim qualifies under this warranty
• All decisions made by CustomFit AutoGear Inc. are final
Need help? Reach out anytime. We’re here to assist you.
Premium 5D TPE Floor Mats
Built for Canadian winters. Designed for daily life. Engineered for the cleanest, safest fit your vehicle has ever seen.
Odorless & Non-Toxic
Made from medical-grade TPE. 100% recyclable, non-toxic, and safe for kids and pets.
Effortless Cleaning
Engineered with a hydrophobic surface that repels dirt and moisture. Just rinse and wipe.
Precision 3D Fit
Laser-scanned and test-fitted on real vehicles — no gaps, no curling, just clean coverage.
Extreme Durability
Withstands snow, salt, slush, and scorching heat. Won’t crack, fade, or deform over time.
Materials That Redefine Protection
Crafted from odorless premium Thermoplastic Elastomer (TPE) material, combining rubber durability with lightweight comfort. Enhanced with precision 3D scanning technology, our mats are tailored to fit the exact shape of each vehicle. The vertical sidewalls and floor-anchored design ensure full-coverage protection that stays in place through every season and spill.
